Book Appointment

Athena FAQ’s

How do I schedule an appointment?

  • Log into the patient portal or mobile app (if your provider enables self-scheduling).

  • Navigate to the “Appointments” or “Visits” section.

  • Choose your provider, select a date/time, enter reason for visit, and confirm- submit.

  • If you cannot find an available time, call the office directly and they can schedule you manually.

  1. Can I cancel or reschedule an appointment through the portal/app?

    • Yes — but only if your provider’s practice has enabled that functionality.

    • If cancellation/rescheduling is not available via the portal/app, please call the office or use the contact details in your appointment confirmation email.

  2. I forgot my password or can’t log in — what should I do?

    • On the login screen click “Forgot password” and follow the instructions to reset.

    • If you still cannot access your account, call the office (or the portal support number) for assistance.

  3. What if I want to self-schedule using the mobile app?

    • The app is called athenaPatient and supports patients of practices using Athena’s network.

    • In the app: go to “Visits” → then tap “Book Visit” (if enabled) → follow prompts to select provider/time/reason.

    • If you receive a message “Scheduling unsupported …” it means the practice has not enabled self-scheduling; you’ll need to call the office.

  4. How do I update my contact information or preferences?

    • Log in to your portal, navigate to “My Profile” or the drop-down under your name, then select “Contact Preferences” to review and update.

    • Ensure your email, phone number, and preferred communication methods (text/email) are correct so you receive scheduling reminders and notifications.

  5. What should I do if I have a technical issue or need help?

    • For portal/app technical issues: check your internet connection, use a supported browser (Chrome, Edge, Safari, Firefox) or update your mobile OS. If problems persist, call the support phone number 800-981-5084 or contact the office for help. (Remember this number is for Athenahealth support; your provider’s office may also have a dedicated portal support line.)